Scaling Customer Experience Within eCommerce

Businesses are increasingly recognizing the power of customer experience when it comes to growing loyalty, lowering operational costs and securing long-term growth. But how exactly do you achieve all at once, while improving your CX?

Scaling customer support for an ecommerce business is a real challenge.

During this LinkedIn Live, you’ll learn how to improve:

• Customer loyalty
• Customer retention
• Customer lifetime value

We will also cover such important aspects as omnichannel strategy, personalization, customer journey mapping, subscription model, live chat, and chatbots.